Help center

Help Center

Welcome to the Trends Mart Help Center. Here, you will find answers to frequently asked questions and useful information to assist you with any inquiries or concerns you may have.

If you need further assistance, please don't hesitate to contact us. Our dedicated customer support team is available to help you.

Below are some common topics that may be of interest:

Refund Policy

If you wish to return an item, our refund policy ensures a smooth and hassle-free process. You have 14 days from the date of receiving your item to request a return. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more information on our refund policy, please refer to our Refund Policy section.

Shipping Policy

Our shipping policy outlines the frequency and speed at which we ship our products. Most of our cases are in stock at our warehouses, and we replenish our inventory every 5 to 6 working days. In the rare event that an item is out of stock, there may be a delay of up to 1-2 weeks. Please note that all orders, regardless of shipping speed, have a processing time of 24-72 hours. For more details on our shipping policy, please visit our Shipping Policy section.

Contact Information

If you have any questions or need assistance, our customer support team is here to help. You can reach us by phone at +447308164815 or by email at shahbazanwar1976@gmail.com. Our physical address is Flat 77 High Street, CF62 7DW, United Kingdom. For more ways to contact us, please refer to our Contact Information section.

Refund Policy

Our refund policy ensures a fair and transparent process for returns. To initiate a return, please contact us at shahbazanwar1976@gmail.com within 14 days of receiving your item. We will provide you with a return shipping label and instructions on where to send your package. Please note that returns sent without prior authorization will not be accepted. Once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be processed within 10 business days and credited back to your original payment method. If you have any questions or concerns regarding refunds, please contact us at the provided email address.

Shipping Policy

Our shipping policy aims to provide you with accurate information on the availability and delivery times of our products. Most of our cases are in stock at our warehouses in Utah and Kelowna. We strive to replenish our inventory every 5 to 6 working days to minimize any potential delays. In the event that an item is out of stock, there will be a notice displayed during the purchase process. Please note that all orders, regardless of shipping speed, have a processing time of 24-72 hours. If you have any questions or need further clarification on our shipping policy, please do not hesitate to contact us.

Contact Information

If you require assistance or have any questions, our customer support team is ready to help. You can reach us by phone at +447308164815 or by email at shahbazanwar1976@gmail.com. Our physical address is Flat 77 High Street, CF62 7DW, United Kingdom. We value your feedback and strive to provide excellent customer service. Please feel free to contact us for any inquiries or concerns you may have.